The hierarchy of communication (effort)

The hierarchy of communication (effort)

Recently I had a poor customer service experience at a doctor's office.  The woman behind the computer was talking to me, but making no eye contact as she was "multi-tasking."  She was annoyed that I was confused.  I thought maybe she was talking to somebody with an earpiece.  I guess I'm old fashioned, but looking at someone seems like a normal expectation to have in an in-person conversation.  Kids these days are tech savvy and that's generally a good thing.  However, they still need the lesson of personal interaction if we're going to have a society worth living in.

Here's a list I slapped together, feel free to make your own (from impersonal to personal):

email> text> phone call> in-person conversation (w/ eye contact)> a personal note or letter

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